With our “task tracker” (the proving grounds for Intervals) we learned a lot about time tracking software. We learned that:

* If you make it difficult to track time…people won’t track time

* If you track time in “general” ways…you don’t learn too much about what is really going on o We’ve learned that tracking time on tasks gives you the best information. It can empower client meetings or future bids that are similar to the current project you are working on

* Even the most diligent people at tracking time need to reminded about it

* Tracking unbillable time in addition to billable time gets people in the habit of tracking time and can give you all kinds of valuable information about internal projects